DELIVERY AND RETURN CONDITIONS

How can I return the product I purchased?

After receiving your order from venushavuz.com, if you want to return your products due to a problem (Cargo damage, Production error, Right of withdrawal, etc.) you must send. Cargoes sent other than Sürat Cargo are not accepted even if the payment has been made. After your products reach us, our customer representatives will contact you. As a result of your negotiations with our customer service representative, you should pay attention to the issues under the "Return Conditions" heading when sending the products to us. After your product reaches us, it will be examined by the relevant departments and approval will be given for its return. This process takes place within 2-5 business days after the average product reaches us.

How can I change the product I purchased?

You can change your product on venushavuz.com. In order to make changes via venushavuz.com, the same process as the return applies. Coupon code, discount voucher, gift voucher, etc. used during the purchase of the product from venushavuz.com. If there are special discounts for venushavuz.com, all of these discounts will be deemed invalid. Shipping fee / cost will be borne by the customer for product exchanges.

How many days is the return period?

The return period is 3 days from the date you receive the product, according to the article "Right of Withdrawal Without Showing Reason" in the Consumer Law. You can return the product you received within 3 days from the date of delivery, for the returns you will make due to any defect arising from the product.

Will I be charged for the return's cargo?

The shipping fee / cost for the products you want to return belongs to you. You must complete the form on the back of the invoice sent by us to return the product you purchased (provided that the product has not lost its resalability and has not been used) and return your order with the product (s) within 3 days from the date you receive it. (Product (s), whose 3-day return period has expired, used and lost its resalability, will not be accepted as return, and will be returned at your expense of shipping.)

How soon will the refund be reflected to my account after the refund?

venushavuz.com checks the conformity of the returned products with the return conditions. You will be notified by e-mail when your return has been accepted and your refund has been made by us. The period of reflection of the refund to your account is determined by the bank and cannot be intervened by us.

What are the return conditions?

You deliver the product in its original packaging undamaged, unused, undamaged as a result of a usage error, fill in the product return section on the back of the sales invoice and return the product, return the product as it was delivered to you, and pay the loss of the commercial value of the product due to use. you are responsible. After your product reaches us, it will be examined by the relevant departments and approved for its return. This process takes approximately 2-5 working days after the product reaches us.

How is the return of invoices issued on behalf of the company?

If the invoice is issued on behalf of the company, the relevant company is obliged to send the product together with a return invoice drawn up as "Product Unit Price + VAT". Product (s) returns that are sent without a return invoice are not legally accepted. The shipping fee should not be included in the return invoice. Order returns with invoices issued on behalf of companies will not be accepted unless the return invoice is issued.

To which address can I send the returned product?

Mimar Sinan Mah. Eski Toptaşı Cad. No: 35 Uskudar / Istanbul